Refund policy

Returns & Refunds

We want you to be satisfied with your LOTOKIN purchase.

Cancellations

Orders can be canceled before they ship. Please email support@lotokin.com with your order number as soon as possible.

If your order has already shipped, you may refuse delivery so the carrier can return the package to us. Returned shipments will be inspected, and refunds will be processed within 3 business days after we receive the items.

Returns

You may request a return of an undamaged item within 14 days of delivery. The original shipping cost is not refundable.

Email support@lotokin.com with your order number to request a return. Once approved, our customer support team will provide a return shipping label, the return address, and instructions. Please use the address provided after approval.

A $7 return shipping fee will be deducted from your refund. No restocking fee is charged. Refunds are issued after we receive and inspect the item to confirm that it is undamaged.

Refund processing

After receiving and inspecting your returned item, we will process an approved refund within 3 business days. Your payment provider may require additional time to post the refund.

Items damaged on arrival

If an item arrives damaged, contact us within 48 hours of delivery for a full replacement at no additional cost, including shipping for the replacement item.

Email support@lotokin.com with your order number, a photo of the damaged item, and a photo of the original packaging. Replacement delivery time depends on your location and inventory availability.

Contact

For questions about shipping, tracking, returns, refunds, or replacements, email support@lotokin.com and include your order number. We typically respond within 24 hours.