Shipping policy

Shipping Policy

Shipping origin & destinations

Orders ship from China. We currently deliver only to the 48 contiguous U.S. states and Washington, D.C.

We do not ship to Alaska, Hawaii, U.S. territories, associated island destinations, or military addresses (APO/FPO/DPO). Delivery eligibility is determined by the shipping address entered at checkout.

Order processing

  • Non-custom products: Orders usually ship within 48 hours of purchase.
  • Custom products: Orders are usually prepared for shipment within 6–8 calendar days from the date the order is placed.

During high-volume periods, including holidays, product launches, or unusually large order volumes, processing may take slightly longer.

Delivery time

After shipment, delivery typically takes 12–15 calendar days. This estimate does not include order processing time.

Shipping rates

U.S. orders of $89.90 or more qualify for free shipping. Orders below $89.90 are charged a flat shipping fee of $9.90.

Duties & import taxes

Product prices include duties and import taxes. You do not need to pay additional customs charges for your order.

Tracking

Once your order ships, we will email your tracking number so you can follow the delivery.

Lost or failed deliveries

If tracking shows your package as delivered but you cannot find it, check around your mailbox and front door, and with neighbors or building management. If it is still missing, email support@lotokin.com with your order number so we can help resolve the issue.

If your shipment appears lost or delivery has failed, contact us with your order number and tracking details.

Cancellations

Orders can be canceled before they ship. Please email support@lotokin.com with your order number as soon as possible.

If your order has already shipped, you may refuse delivery so the carrier can return the package to us. Returned shipments will be inspected, and refunds will be processed within 3 business days after we receive the items.

Returns & refunds

For return eligibility, fees, refund processing, and damaged-item replacements, please see our Returns & Refunds Policy.

Contact

For questions about shipping, tracking, returns, refunds, or replacements, email support@lotokin.com and include your order number. We typically respond within 24 hours.